A couple of words from the owner, Jordan Smith, of Benjamin Franklin Plumbing, the Punctual Plumber:
If you’re like most people, you want a plumber that guarantees he’ll show up on time to solve your plumbing problem. You also want one that tells you up front how much the job will cost and how long it will take. And when you open your door, you want to see a courteous, ID-wearing professional in a grease-free uniform that puts on shoe covers as he walks in to your home. You want someone who doesn’t talk down to you and explains your problem – and the solution – in plain English. Even more important, you don’t want to worry if the plumber working in your home around your family, pets, and possessions is on drugs or a felon. While this doesn’t sound like too much to ask, YOU SHOULD! With all the scams and horror stories about repairmen who are convicted felons committing horrible crimes against homeowners (especially women), you and I owe it to ourselves and our families to ask these questions when calling any new service contractor:
Ask about your Customer Bill of Rights.
Benjamin Franklin guarantees your 100% satisfaction. If our plumber smokes or swears anywhere on your property, you don’t pay a penny. If he doesn’t wear shoe covers when he’s inside your home OR leaves without cleaning up, you don’t pay a penny. Plus, all repairs are guaranteed for 2 full years. If a repair fails, we’ll redo it ABSOLUTELY FREE.
Ask about hiring practices.
As important as our plumbers’ competency and cleanliness is their integrity. All Benjamin Franklin employees go through background checks before hiring and random drug-testing throughout their tenure. Even me. In fact, only 1 out of 33 that applies actually qualifies to wear the Benjamin Franklin uniform. We’re picky about who works in your home; you should be, too.
Ask about their on-time policy.
Our punctual plumbers show up on time or you are paid $5 per minute for your time for every minute he’s late (up to $300).
Ask about their pricing policy.
Our plumber gives you options for solving your problem and tells you how much each option costs (to the penny). Then he waits for your approval before starting. No costly surprises.
Ask about their “first trip” track record.
Benjamin Franklin trucks are mini warehouses on wheels stocked with thousands of repair and replacement parts. This means 97% of the time our plumber can solve your plumbing problem on-the-spot on the first trip.
Ask about hours.
Because most plumbing problems are unscheduled emergencies, our plumbers are available 24 hours a day, 7 days a week, 365 days a year including holidays.
If this is what you want in your next plumber, call Benjamin Franklin Plumbing of Lincoln at 402-464-7770 or check out www.bflincoln.com for all of the details.
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