While 2009 has been most certainly a challenging year for many American businesses, it’s been another great year of accomplishments for SolutionOne. This year, SolutionOne received the April 2009 Small Business of the Month Award by the Omaha Chamber of Commerce. Each month, a member is honored for its commitment to the community, superior service, and business growth and the Chamber recognized SolutionOne for the commitment in all of these areas.
SolutionOne received the “Best of Omaha” first place award in the Copier & Supplies Company category by receiving the most consumer votes with Omaha Publications and their B2B magazine. This award is yet another testament by the community of the quality work, customer service, and support being provided by SolutionOne and their leading role in their industry.
SolutionOne was also recognized by the primary manufacturer they represent, Konica Minolta, with the Pro-Tech Award for the fifth consecutive year. This award is presented to the top 1% of all Konica Minolta dealers in the country. It recognizes those elite dealers that require demanding certifications from their technical staff, which ensures the highest levels of customer satisfaction and response time.
“While all of these wonderful awards and recognition are very gratifying for us and we’ve truly enjoyed the recognition by the community we serve, the most significant accomplishments we’ve celebrated this year are more internal in nature,” said Shane Piper, Vice President of SolutionOne. “In the past year, our revenues have dropped a mere 1.7%, our company has actually created 4 new positions, we enhanced our 401K employer match beyond that of the previous year, and we also paid out significant bonuses to our employees through our annual Stakeholder program. The Stakeholder Program places emphasis on customer service quality metrics which we use to measure our performance,” Piper said.
When asked what caused SolutionOne to perform at such levels considering the business climate of the last year, Piper responded, “Companies that consider SolutionOne quickly realize that while many companies appear to provide the same products and services we offer, they quickly learn that our company is the area’s foremost expert in understanding the technology that we provide. Even more important is that we have the experts on staff to help our clients leverage the technology to its fullest potential. While at the same time providing the education and training the customer needs in order to fully utilize capabilities of the equipment and provide the highest return on their investment. We do this through hiring only the most competent people, training and developing their skills and attitudes which delivery superior customer service, and ultimately empowering them to exceed customer expectations and share in the growth of our company.”
John Kuchta, President of SolutionOne says, “We’ve invested in the people and processes necessary to deliver long-term results and impact the profitability of our customers. The customer is the driving factor in all management decisions at our company. We are committed to being the ‘Best In Class’ in our industry. As a Nebraska based business, we are fully committed to supporting our community through the United Way and other charities.”
SolutionOne specializes in providing and servicing document and content management software, multifunction equipment, network printers and supplies, and high speed scanners. They are motivated by a 72 year commitment to present the best possible customer experience and deliver world class service with knowledge and expertise. Their consultative process helps clients identify opportunities to automate and improve paper intensive business critical workflows, reduce and control operating budgets relative to the print space, while quantifying the savings and the impacts on the bottom line this additional efficiency can bring to a company.
In a business environment that is overwhelmed with documents, forms, and electronic files, many companies struggle to find an affordable, convenient, and scalable solution to their growing paper and electronic document management issues. SolutionOne can help maximize your current IT and multifunction printer investment with powerful, yet simple solutions to scan, store, distribute, and archive information quickly and more cost effectively.
Contact the specialists on the web atwww.solutiononenow.com