James L. Brown, an American Family Insurance agent in Lincoln, has been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Brown joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
Brown has been an agent for American Family since October 1995. His office is located at 4500 Cornhusker Highway, Ste 1.
The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
For more information about American Family Insurance, please call (402) 465-0748 or visit www.amfam.com.