Meet Dylyn Fry, Office Manager and Day Operation Manger at ServiceMaster PBM of Lincoln (smpbm.com).

Tell us a little about your business. – Our business offers top of the line janitorial services to professional office buildings. Our services stand out from other companies because we go above and beyond to meet our customers’ needs immediately. Another important aspect of our business is that we take our mission statement very seriously and always conduct business honestly.

How did you get started in the business? – I’ve been in management my entire career. All the wonderful experiences that have taught me to be a great leader brought me to ServiceMaster. When I began looking for a new career I was hoping to find a family atmosphere with a comfortable working environment. I noticed that ServiceMaster was locally owned and operated, which was valuable to me. They were seeking a strong leader for their office but had previously been struggling to find the right personality for the job. Jon and Angela took a chance on me, I’ve been here learning ever since!

What is the biggest challenge you’ve faced professionally? – My biggest professional challenge has actually been directly related to my personal life. I was emancipated at a really young age and living on my own while working through high school. During my early years of management, I worked constantly to provide for myself because I did not have any financial assistance from my parents or family. Every previous job I’ve worked has had a very demanding schedule. Almost all positions had me working 70 plus hours per week including being on call constantly and working most weekends. I had my first baby in 2020. Due to COVID-19, I was working from home and happened to be blessed with the opportunity to spend a lot of time with my baby. When it was time to go back to work it was really hard for me because my son had always been with me. The demanding schedule that I once did with ease now had become a burden. I couldn’t complete most of the tasks that I had previously as well as being unable to handle it emotionally. In a professional environment I am very much a perfectionist and when I feel unable to complete my tasks it sits in my head all day. Eventually, I decided to change careers because I needed to find a family and work life balance. This was my biggest professional challenge because I had to admit that I was no longer capable of my previous duties. I had to pick between my family and my job when both were very important to me. I have surpassed that time in my life, I am much happier for making the decision that I did.

What has been your most important achievement professionally? – I have a hard time picking my most important professional achievements because I feel all of them have been vital steppingstones to my current position. However, the most important achievement to me as a person has been my consistent ability to move up within leadership in every role, I’ve ever been in. The fact that every position I have worked has led to another promotion within each company I have worked for makes me very proud. It makes me feel as if the record shows that I can and I will surpass all expectations that a company has of me. The very special part about this achievement is that it doesn’t just apply to one place or specific job that I’ve had. It is something that I can take with me forever.

What is your favorite thing to do on a day off? – The best way to spend any day off for me is playing in the water! I love doing anything at the lake or the pool with my kids. We go kayaking, boating or even just floating to make the most of our time. Watching my kids build sandcastles from the water is also pretty cool!

If our readers would like to contact you, how should they do so? – officemanager@smpbm.com | (402) 476-2194