Executive Travel’s New Technology Allows Uninterrupted Service During Ice Storm

Executive Travel’s (executivetravel.com) recently implemented cloud-based communication technology combined with virtual home-based agents allowed service to customers despite the massive ice storm that rumbled through the Midwest.

The company’s goal has been to build a technology platform and disaster mitigation plan that would allow the company to operate even if disaster struck the corporate headquarters such as fire, weather, etc. The new cloud-based communications system allows phone calls and emails to be routed and answered by staff even if the corporate headquarters is not functioning.

Adding even greater compliment to Executive Travel’s service plans are their virtual home-based travel advisors. Owner Steve Glenn commented, “Over 25 years ago Executive Travel was the industry leader in promoting virtual home-based travel advisors. Having virtual home-based travel advisors allows the company to operate even when weather events affect certain geographic areas. We have team members operating in 12 states so if one area is affected the other team members can still operate.”

Glenn said, “The combined technologies of cloud-based communications and virtual home-based travel advisors are the perfect communication architecture that allows us to serve our customers when they need our help the most. Rain or shine (or ice), Executive Travel is committed to provide our customers with the best possible service and support.”