John Henry’s Plumbing, Heating, and Air Conditioning is pleased to announce the addition of Doug Kullbom to their team as Vice President of Operations. Mr. Kullbom is a Industrial Engineering, UNO graduate and brings over 25 years of business management experience and a wide variety of expertise that will be valuable in all aspects of the company.
John Henry (Jack) Zohner, CEO/owner of John Henrys, feels “one of the areas that John Henrys is known for is good customer service and I feel that is an area that we can always improve on”. Doug Kullbom has a strong background in customer service and overall communications and will help us drive towards that goal.
Another area of improvement Mr. Kullbom is responsible for is updating the computer system to allow John Henrys to go paperless. This includes the service fleet that will have computers and GPS tracking. Mr. Zohner said “our goal is to get service trucks to the customers even more quickly and efficiently, which will reduce cost and improve satisfaction. Our Tech Team will have access to equipment history and technical updates at their fingertips. We always want to be the best value for our customers”.
John Henry’s is a United Way corporate sponsor and is involved in 16 organizations in the community. They are the only plumbing, heating, and air conditioning company to receive the Better Business Bureau Integrity award in this area. Mr. Zohner feels “that award is a direct reflection of our team and relationships we work hard to build with customers.”
For more information about John Henry’s Plumbing, Heating, and Air Conditioning, please call (402) 435-5555 or visit www.jhlincoln.com.