Heartland of Nebraska Windows – Quality Windows At Affordable Prices
Give us a brief synopsis of what your company does. – Heartland of Nebraska, LLC (heartlandofnebraskawindows.com) is a local distributor for our manufacturer, Heartland Windows, which is out of Aplington, IA. We only market and install the Heartland brand replacement windows and patio doors for residential and for new construction.
How long have you been in Lincoln? – Heartland of Nebraska, LLC was formed and opened for business on August 25, 2015.
Who are the owners/important executives? – Heartland of Nebraska, LLC is a locally, family-owned company. Gary and Kathy Shunkwiler are the owners. Their son Ethan Shunkwiler is job site foreman, nephew Cody Shunkwiler is a valuable installer, and daughter Tracy Schulz manages all appointment criteria.
What do you think makes you different from other companies similar to yours? – We truly care about our customers from the very first minute they set an appointment with us to the very end of the job. We do not play “pricing games” or use any type of high pressure tactics when we visit with our prospective customers. If needed, we offer low-interest financing options to help customers purchase their new windows. We do not install “pocket” windows, which means we remove the old windows all the way down to the original opening (studs) so that we can insulate and seal the windows properly and correctly. Our installation crew always respects the customer’s home and cleans up at the end of each day. Our warranty is a true lifetime warranty on everything, and not just covered for a few years and then prorated after that. Bottom line…at Heartland of Nebraska, LLC we believe in offering the highest quality product at the lowest price and treating our customers and their homes, like they are family.
What do you like about doing business in Lincoln? – It’s local. We can market and install anywhere, but we stick mostly in the Lincoln area. There are so many homes in Lincoln that need our replacement windows that we are happy to help them out. Staying local helps to keep our costs down, which we can then pass on to our customers. It also keeps our sales people and installers close to home, so they can be home with their families every night.
What kind of community organizations/groups is your business involved with? – We are currently a member with HBAL (the Home Builders Association of Lincoln).
What is your business philosophy or mission statement? – To keep it simple. We want to provide a high-quality product that people can enjoy and always feel good about the decision they made to purchase from us.
What is one of the biggest challenges that your company has faced? – Hiring new individuals that want to work and take pride in that work. Whether, we are looking for additional sales people, canvassers, or installers, it difficult to find the ones who want to “find a home with us.” So many people have been treated poorly in previous jobs that they don’t believe that we (or anyone) will treat them properly. We treat everyone like family if they are willing to work hard and treat our customers with respect.
What is the most unique or interesting thing about your business that most people don’t know? – We are unique in the way that we do business. It’s more of an “old school” approach. We try to do everything the right way from the beginning and if there is an issue or concern, we take care of it immediately and make it right. We don’t tell you something that we know isn’t true. We don’t exaggerate anything. We actually explain things as we go along and if there is a concern, we tell you and get your approval before we continue to do anything.
What is one goal for your business that you have yet to accomplish? – Being able to do one job a year for a family in need at no cost.