Lancaster Rehabilitation Center Receives 2019 Customer Experience Award

Lancaster Rehabilitation Center (www.lancasterrc.com) is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award. Qualifying for the award in the category of Professional Therapy Services, Lancaster displays a continued dedication to providing Best in Class senior healthcare services.

Amy Fish, administrator of Lancaster Rehabilitation Center, describes receiving the award as an honor, stating: “Under the leadership of Chad Schlueter, director of therapy services, our team of therapists and assistants provide outstanding care and service every day. I am proud to be a part of a team that works diligently together with our team of clinicians and support staff to meet and exceed the needs of those entrusted in our care. This award is truly a reflection of the best in class service provided every day at Lancaster Rehab Center.”

Throughout its storied history of serving the community, Lancaster Rehabilitation Center has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2018, a sampling of Lancaster’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Lancaster Rehabilitation in specific categories. Every month, Lancaster has gathered its real-time survey results to gain a better understanding of the patients and residents needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Lancaster Rehabilitation has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient and resident’s experience.

Lancaster Rehabilitation Center is Nebraska’s largest skilled nursing facility, where care, comfort, and compassion are all critical to the services they provide. They specialize in short-term rehabilitation, traditional long-term care, and memory care. For more information, call (402) 441-7101 or visit www.lancasterrc.com.